Hosting

No, we don’t believe in lock-in contract periods, we work on a month by month basis, confident in the fact that we provide enough value to your business that you won’t want to cancel. But if for some reason you do, you can cancel at any stage, and we will even help you migrate away to another service.

Our hosting network includes data centers in Sydney, London, 8 US major cities and others in Europe and Asia, so you can choose a location closest to the bulk of your customers. Plus, the superior caching and CDN technology keeps copies of your website files in data centers all over the world, making your website load fast from anywhere around the globe.

We will setup Cloudflare DNS hosting for you (or use your existing account). This has a number of benefits; it makes changing servers a faster and smoother process, it provides an extra layer of security by hiding the location of your server from the public and DDoS attacks, it also helps to speed up your website.

DNS hosting holds the information about which server your domain is pointed to. But Cloudflare is also a CDN, meaning it hosts a cached version of your website as close as possible to your visitors, so they can view your website super fast.

No, we believe that such an important asset as your domain name should be entirely registered in your name and help in an account that you have full ownership and control over. You can simply give us access to your account for us to set up your website on our service. However, we can host your domains for you – check out our domains web page.

Updating plugins, themes and WordPress files are part of the monthly maintenance. And on some rare occasions that updating any of these breaks the site, we will fix those as well with no added charge. We also do a manual check over your websites main pages to make sure they are displaying properly, before and after the check. We run a security scan, a performance scan, we run a manual backup and we check a few other things to make sure your website is performing well. Then we send you a report after we have finished.

Minor website tasks are any group of tasks requested that will take 1 hour or less to complete. This can include updating small sections of your website, adding content you’ve supplied (pages, products, blog posts, images etc), re-styling a section of your website, fixing small issues, etc.

Our support team are monitoring the support desk 24 hours a day Monday to Friday. And we will reply to any request or question within an hour. Plus we give higher priority to any Urgent issues that might be affecting your business.

While we don’t currently have a 1 hour response time on weekends, we do monitor emails in case you have an urgent issue. If so, we’ll jump on it quickly and help you out as soon as we can. But anything non-urgent may have to wait until Monday.

We run daily server side backups which are stored remotely and kept for 8 days. We also run weekly database backups stored in Google servers, and monthly full wordpress backups stored in Amazon servers. So we have a fall-back in case something goes wrong, but we also manually run and check a backup as part of our monthly maintenance.

Included in the Premium Hosting package is monthly speed optimisation. But we can also offer this service separately if you just need it every few months. First we will run an audit of your website and then we will outline our suggestions for improvement and provide a quote for your approval.

If you are on the Premium Hosting package, we don’t need to quote, we just go ahead and do what is required every month.

For the web development tasks available under the Premium Hosting package, it generally includes “higher level” website development that will involve one of our senior project managers who will manage the development and also provide input and advice. The minor tasks generally provide clear instructions from you.