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Beautiful UX / UI Design that drives more leads and enquiries

Sometimes clients approach us to engage in SEO or Paid Advertising but their site style and look & feel is not up to scratch.  Giving your website user interface a fresh coat of paint, not only creates a more professional style but it can be ‘the cheapest SEO you ever do’ (in other words it drives up your results immediately without the need to do things like SEO to drive more visitors to your website).

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  • Website Audit
  • Strategies in YOUR industry
  • Spy on YOUR competitors
  • Digital Marketing Success Framework

Happy UX/UI Clients

Why is UX/UI Design important?

Key benefits:

  • Represent your company and your brand in a professional way
  • Drives up 'conversion rates' resulting in more leads /sales
  • Allows you to leverage existing site traffic creating immediate wins
  • Supports your offline marketing and digital advertising

Site looking a bit tired or past its usedby date?

Getting lots of site visits but not many results?

Need your SME business to compete with the big guys?

Need expert guidance on screen flow and navigation?

Our Approach

Customised Digital Marketing

Business Assist is a boutique digital marketing agency that specialises in delivering fully customised digital marketing solutions that focus on delivering a fantastic ROI.

Focus on Conversions

To achieve our mission of delivering a fantastic ROI, we are continually driving up conversion rates.

We value our Client Partnerships

We create True Partnerships by developing a deep understanding of our client’s industry, business, position and target market. And we have done this for hundreds of businesses.

What is UX/UI Design?

User experience (UX) and User Interface (UI) design refers to the front end interface (page design and layout) you provide your website visitors, and also covers the way they navigate, and consume the information on the page.  This includes content pages, product pages and other priority pages on your site. The focus of this practice is to ensure it’s easy for users to use your website, app or ecommerce store and make it easy to accomplish their goals. 

Our services cover things like understanding your key user personas, mapping out the customer journey through your website and translating this into best-practice page structures and “calls to action” to make it easy for users to get in touch, find out more, or purchase from you. 

Results We've Achieved

55%

of targeted keywords in Top 3

sswm.com.au

300%

reduction in cost per lead

portervac.com.au

500%

increase in quality leads

rentbustersperth.com.au

Specifically What we do

Edit Content
  • In this step we look at the likely navigation paths a customer may take through your sitemap
  • We work with you to plan what information they need at each stage to support that journey
  • We focus on page elements important to supporting their information needs and driving them to get in touch, transact, or ‘convert’ 
Edit Content
  • In this step we look at the likely navigation paths a customer may take through your sitemap
  • We work with you to plan what information they need at each stage to support that journey
  • We focus on page elements important to supporting their information needs and driving them to get in touch, transact, or ‘convert’ 

Branding & Brand Strategy

Logo Design

Web Design

Information Architecture

Sitemap Review

Usability & Heuristic Analysis

Analytics Review & User Profiling

Free Digital Strategy Session

Book My Free 45 Minute Strategy Session
  • Website Audit
  • Strategies in YOUR industry
  • Spy on YOUR competitors
  • Digital Marketing Success Framework

Client Case Studies

The Result

Nov 2019 – Oct 2020 vs Nov 2018 – Oct 2019

755%

increase in request a call back conversion rates

309%

increase in request a call back form submissions

159%

increase in contact page conversion rates

24%

increase in contact page goal completions

PorterVac’s Journey Of Growing 500%

By Partnering With Business Assist

PorterVac specialises in Gutter Cleaning throughout Melbourne. They were inspired to pursue Gutter Cleaning as their flagship service through observing a lack of service providers in major Australian cities offering this. PorterVac had reached a pivotal point in the business where they had to expand their marketing efforts to further grow the business.

Play Video

PorterVac Dave Porter

Industry: Trades

Play Video

Norstar by James Sailah

Industry: Recycling

Play Video

Luminary by Marty Drill

Industry: Agency

Play Video

Mark Leonard Plumbing by Mark Leonard

Industry: Trades

Play Video

Adviceline Injury Lawyers by Lisa Aughsteen

Industry: Law

Play Video

PorterVac by Brayden Cameron

Industry: Trades

UX / UI Design FAQs

Inevitably as a diverse set of users will visit your site, we build a flexible UX / UI style and structure to try to accomodate all the main personas and customer types.   We develop primary, secondary and tertiary goals and plan calls to action and layouts that support ease of pursuing these.

It’s expensive paying for new users via Social or Search Advertising, or building new traffic via SEO so the logical first step in marketing your site is to ensure you are driving maximum results from visitors already arriving at your site. A well planned and beautiful user interface directly drives up conversion rates (we’ve seen it time and again) and therefore is a high priority in reviewing and addressing your overall Digital Marketing mix.

Information Architecture refers to the structure of your site, its navigation mechanisms, and the structure of the content on your site.   For example will you have all pages acessible from your primary navigation menu, or only some?  Will you build projects as “listings” on your site or just content pages?   Will you ‘tag’, or ‘categorise’ these in certain ways to allow search or filtering to be most effective.   These are just a few examples of the sort of things we cover when planning an effective Information Architecture.

We certainly do. Our experienced UI / UX team can assist with all aspects of Brand development from simple Logo Design through to facilitating Brand workshops to elicit priority focus areas in your business, its unique service proposition, the brand values or emotive aspects of how you will face the market, and building an effective Brand strategy and related Brand assets to support this. 

No we support both full custom UX / UI design in our process and also supporting use of off the shelf designs from theme or template providers.   For off the shelf designs, typically implemented to keep project budgets at a managable level, we find their is still a significant activity around Information Architecture and Customer Journey mapping that needs to be overlaid over the original theme designers UI and we support clients in this activity.

Where to from Here?

Learn more

UX/UI Design is a big topic, continue learning about it by clicking on one of our blogs here.

Book Your Digital Strategy Session

Free 45 Minute Digital Strategy Session

We’ll get in touch with you to arrange a time for your session and gain some initial background on your business needs

What you'll get

Website Audit

A strategic look at your website from the inside and out conducted by one of our senior digital strategist’s

Industry Strategies

An insiders view of what unique strategies work for similar businesses in your industry and how you can capitalise on these learnings

Spy on your competitor’s

A sneak-peak at what your competitors are doing online

Success framework

A digital marketing success framework tailored to your business

About us

Since 1995, we are proud to say we still stay true to our vision of delivering more value for your money.

We take on all clients big and small and provide them with the flexibility of ongoing support, communications, and cutting-edge strategies without the stress of contracts.

Through the years, our skills and knowledge in digital marketing has filled the void as a much-needed digital partner that our clients have come to trust and rely on.

Organisations We Have Worked With

Latest Blog Posts

Contact Us

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Niki Patterson

Business Assist help us with the growth of our business, which is what every business wants, and also it really feels like everyone on the team understands and knows your business well. It’s not just one person, everyone is somehow involved and I appreciate that. Thank you so much for all your hard work in fixing our campaigns. We are all incredibly appreciative.

Jo McMillan

Business Assist were a pleasure to work with as we developed our new website. They were responsive, considered and always sought to provide us with the best possible product at a competitive price. We are very happy with the website they produced for us and have had a lot of positive comments on it. Business Assist is also great with follow up and ongoing support, should we need it.

Dean Burns

We only launched Rent Busters Perth in November 2018, so it is incredible that Business Assist generated over 500 leads for us in June 2020!  They helped us with our branding, market positioning and have since worked very closely with us on developing new offers, headings and campaigns every month. And most importantly we are signing a record number of deals every month!

Business Assist are more like our business partner than supplier and we heavily rely on their expertise and the results they deliver are extraordinary – I can’t recommend them more highly.

Lisa Bywaters

We’ve been working with Steve and the team at Business Assist since 2010.  With an information dense website it’s vital for us that our visitors find the information they need, when they need it. The BA team understand that people search for information in an organic way, that it’s not a linear process. By using their expertise, we now have a friendly, welcoming website that allows visitors to find the information they need quickly and easily. They were also extremely helpful when we transitioned to our new name and new website – with everything from developing a new website that incorporated consumer and staff feedback, to developing an SEO strategy and Google Ads campaigns that helped us retain our past users and attract new ones. They’re a professional, friendly team that takes the time to get to know the needs of your organisation and your website users.

Tony Raunic

A few years ago Hunt & Hunt Lawyers decided to put more resources into our SEO.  We interviewed a number of contractors who all promised their services would be superior.  We were struck by Steve Foura and his team’s preparedness to invest time in learning about what was distinctive about our business and what we particularly wanted to achieve.

We appointed Business Assist to focus on SEO improvements for aspects of our property team marketing including our compulsory acquisition advisory services.

The results have been outstanding with web-based enquiries growing exponentially and, critically, the right prospective clients contacting us and invariably converting into fee paying clients.

We certainly recommend Business Assist highly for any professional services business looking to better leverage its internet presence.

Ultimately, Hunt & Hunt asked Business Assist to develop a new website for our national legal group and we are very pleased with the results.

We continue to work with Business Assist today across various teams as we derive great value from Steve’s practical layman’s advice on SEO.  Business Assist also understand our business and genuinely seem to go the extra mile to add value.

Robert Thorpe

It felt that our previous digital agency was not very engaged with our business – there was a real disconnect.  With Business Assist we feel like we’re talking to the people who are actually implementing the campaign, or at least have a very good understanding of it.  We believe this is one of the main  reasons we saw results happen straightaway – increased new customer inquiries from Australia and overseas. But the other thing we get is great advice from Business Assist about things we can and can’t do from a Digital Marketing perspective. We trust really these guys. The other thing we’re getting is the changes we’re asking to make or services we’re changing, it happens really fast – there’s nothing like a 2 week period of waiting.

Amanda Greer

We’re a small business but we try and behave like a bigger company and Business Assist help us lift that bar. They have helped us get ahead of our competitors. We have a strategy meeting soon where we will develop a 5 year plan and we look forward to Business Assist’s input and planning what we should be working with them on for the next 5 years.  Business Assist have a  really good personable team and they tailor to us – we really like the flexibility. We’re very strategic in what we do and Business Assist helps us enhance our competitive advantage by reacting to opportunities quickly. Our position, interests and needs are well aligned.

Dave Porter

Business Assist are responsible for our new leads coming in. Increasingly, we are becoming more and more reliant on digital marketing as the other avenues are either too expensive or deliver little or no return. So we are extremely reliant on Business Assist.  And they have delivered for us for many years and continue to do so in 2020 where we keep having all-time record revenue weeks! We also really appreciate the team at Business Assist and I’ve always enjoyed working with a company that we feel as though they are really part of our team. We have a very healthy working relationship.

Karl Zimmerman

Since hiring Business Assist to take over our in-house Digital Marketing management, our Google Adwords spend has gone down by 75-80% and our traffic has increased by over 150%. To see such a massive drop in spend and yet an increase in traffic has to be one of the biggest and most impressive things I have ever seen.

Also, compared to what we were getting before, we see Business Assist basically as a free investment with the high returns and the increase in traffic we are getting. Not only that, each time we face any problems, the team gives us much valued solutions, not just ‘yes, we can fix that’ but also different options to choose from.

Business Assist gave us the ability to trust them with our money compared to the other 3-4 companies we had before them. We now can see where our money is going and the returns for it. They also take the time to explain details to us and make sure we are given regular updates. As we grow as a business, we see us growing with Business Assist.

Brayden Cameron

We have been using the Business Assist team since 2013. Coming from a trade background in Roofing & Roofing maintenance and jumping into Digital for all that is involved is a daunting task. We know everything worth knowing about our own trade and Digital is such an unknown area. In turn we were so hesitant because we felt like we were getting ripped off from previous attempts with other agencies and any requests for information or advice would have an extra charge or a feel like such an up-sell. Upon working with the Business Assist team we have COMPLETE clarity around the following:

  • Cost Vs Conversion (analytics)
  • Competitor analysis
  • Our target market and how to attract them
  • Brand Strategy Marketing
  • Social Media
  • SEO & so much more.

Providing these services should be a given for any Digital company – however we have found that it is not. Providing this whilst maintaining honesty and transparency even educating us along the way, whilst not making us feel like idiots because we didn’t know certain terms throughout the process is the real benefit working with Business Assist. We have meetings every week / fortnight with the team to report on every aspect of the business on a digital front. We feel the Business Assist team is an extension of our 40 + family. I think we are really fortunate we found a company that propelled us to grow from 2 staff to 40+ in 7 years – they know our company as if it was their own!